Returns - Terms & Conditions
- Toner and laser cartridges MUST have a print sample when returned as faulty. Without this we are unable to process the return and this may result in the Return Request being denied. Page counts will be extracted from the cartridge when returned and if the cartridge has exceeded the acceptable yield no credit will be issued.
- Toner and laser cartridges must have been purchased less than six months prior for full credit to be accepted, outside of this a partial credit or no credit may apply.
- A copy of this form is to be sent with the return to gain authority into our Warehouse by our Receiving Personnel. Without this form, stock will not be credited to your account.
- All unwanted items must be unopened and in saleable condition otherwise credit may be rejected.
- If the product as been refilled, remanufactured or tampered with in any way, it will be rejected.
- Seal and secure all goods to ensure unbroken arrival without leakage or loss in transit.
- Defective items will be credited and a replacement will be issued.
- Replacement items will be invoiced as new. When a defective item has been returned to us, with the paperwork attached, a credit will then be processed. Please note, this make take 2 - 3 business days.
- A standard “restocking/handling fee” of 10% will apply for any item order which is returned to CSG Business Centre as “NOT REQUIRED ANY MORE” by the customer, or “IF THE ORDER HAS BEEN CHANGED” by the customer, after the courier delivery has taken place.
Xerox Business Centre
Need help?
Call the CSG Consumables Department on (07) 3840 1212 for assistance, 8.30am - 5.00pm Monday to Friday.